Backend Loyalty, Help Other, iI need to be able to change General Questions to How to Use the App and FAQ to Frequently Asked Questions.
Also, Important contacts should be defined by the actual user for the bookngogo ones. So we can show members their travel agent and team contacts and for an influencer or business their direct contacts, as well as include some generic static contact points. So this needs to be partly dynamic and partly static.
All members will have a connection to Travel Team, individual agent in that team ( flag to be set if referred by that agent). If referred by Business ( with subscribers ie allowed a referral code), Influencer or charity they are linked to them as a customer, and also linked to the staff member is sales team who is linked to the business, influencer or charity, and flag set for this staff member if they referred the business, charity or influencer. So this detail to be in member's contact details... moreAll members will have a connection to Travel Team, individual agent in that team ( flag to be set if referred by that agent). If referred by Business ( with subscribers ie allowed a referral code), Influencer or charity they are linked to them as a customer, and also linked to the staff member is sales team who is linked to the business, influencer or charity, and flag set for this staff member if they referred the business, charity or influencer. So this detail to be in member's contact details so there is clear linkages for commission payments.
There needs to be also transactional records available to Travel Team, individual agents, Sales Team, Influencers, Business with subscribers and Charities so they can track their linked customer's spend/transactions and their commissions earned for this from the margin.
Chat available at checkout for travel bookings or in basket. Chat to connect customer to their linked travel team, or individual agent if available, or if not next available person/team.
1. This will be in Givengogo Tab
2. landing page to explain
3. sign up to queue to be approved as above
4. managed by Sales/support team
5. they can import DB of their members to mass mail with referral
6. Sales team gets 2% if from lead, 5% if they bring charity
7. charity gets 10% net margin from all sales their members make
8. charity can have subscription option for members giving should allow member who they refer to do this at sign up via this type of referral code... moreCharity Sign up
1. This will be in Givengogo Tab
2. landing page to explain
3. sign up to queue to be approved as above
4. managed by Sales/support team
5. they can import DB of their members to mass mail with referral
6. Sales team gets 2% if from lead, 5% if they bring charity
7. charity gets 10% net margin from all sales their members make
8. charity can have subscription option for members giving should allow member who they refer to do this at sign up via this type of referral code
9. same as Curator in terms of departing rules.
Businesses with Subscribers/club members
These businesses can have subscription/membership sale at referral point and they also get referral code unlike other businesses with no DB of members. And rules are applied like a curator.
1. Agent login in website ( landing page for sign up ) Jobs Tab ( we can list jobs by category and contact point)
2. Landing page to explain deal and join with details, verify identity, and cue for review before acceptance, upload credentials as well as ID, verify phone and email. UK, NZ/Aust USA/Canada and India only.
3. Agent will be back end user of bookngogo will get % of commissions from leads 30/70 and customers they bring they get 10% o... morebookngogo notes
Agent works helping sell travel.
1. Agent login in website ( landing page for sign up ) Jobs Tab ( we can list jobs by category and contact point)
2. Landing page to explain deal and join with details, verify identity, and cue for review before acceptance, upload credentials as well as ID, verify phone and email. UK, NZ/Aust USA/Canada and India only.
3. Agent will be back end user of bookngogo will get % of commissions from leads 30/70 and customers they bring they get 10% of any net margin all sales if not customer already and this is on top of travel sales they deal with.
4. Signup queues to backend for manager to look at their details and activate them as staff.
5. location and timezone will dictate working hours.
6. they will all deal with leads in sales queue.
7. Need to design so queue can be split down by country, city so work can be allocated to people who live in the same location as customer.
8. need to be able to have team, team leader and customers are linked to the team, and team member for customers they add or refer, so all team members have their own referral code, which links customer to them. They do not get 10% from other customers.
9. We need the stats on performance and escalation of non response and push task to manager to help/
10. need to know who is online and who gets any live chats based on customer linkage to team, until no team then push to duty manager/staff who can still help
11. commission split is 50/50 for customers that are linked to them by referral.
12. staff member leaves all customers are divided equally with remaining team, and customer gets told who new rep is.
13. customer chat or contact is linked to their rep and only escalated if they are not online, and other team members must help in timely fashion each others customers in their team.
Support/Sales Staff for Businesses
1. Same as above in structure so people can sign up to be considered for this role.
2. 5 % of net margin for any business sales to all members for any business they refer to the platform. 2% of sales net margin from any leads they convert.
3. All invited businesses are added to leads queue once 15 members click invite
4. members get reward once business joins.
5. Team manages businesses in same way as above.
6. Staff member leaves then business redistributed evenly to other team members business informed
Business Sign Up
1. We need Vendor Tab in menu.
2. Need landing page to sell concept and then signup. Locked to USA/Canada for now.
3. Business can sign up for platform, collect key data, verify address, identity of owner, sms to phone, email link. They chose industry from list to define the centric version.
4. They are assigned to team/team member for onboarding and help.
5. They can’t go live until stripe, rewards, and mini site are setup and checked, so queue for launch and their team member checks and makes live for them.
Curator
1. We will put this in Moosocial but is iframe to centric. Landing pages to explain and sign up which collects social sites data for verification of social info.
2. Same again these people are assigned to a Marketing Team Member same as above, we verify identity and look at social reach, they get login to centric only once they are signed up and switched to curator for social.
3. Team that manages these influencers get 2% of the net margin on sales. If team member brings an influencer its 5% of margin.
4. Influencer gets 10% of net margin on sales.
5. Influencer also gets to convert social credit to bookngogo$
6. Influencer leaves the customers remain with us and nobody transfers, but team still gets the 2% unless they leave and then this drops off.
7. Curator we need stats for social side in social side
8. The curator uses referral code to link them to customers, and they are assigned to a team member as they come into the queue by a Team manager.
Events to go between Gogogster and Contact Us in menu on website. To be button in travel icons in app.
Order of tabs for travel widget on website and icons in app
Flights, Hotels, Holidays, Cruises, Car Rental, Activities, Events, Insurance, Visas.
Holidays to have two tabs "Build YourOwn" which is widget to make a trip, "Packages" Which is ones we build and are deals. This tab to use the Things to Do widget to define the packages shown.
Activities to be combination of API results from hotel... moreEvents to go between Gogogster and Contact Us in menu on website. To be button in travel icons in app.
Order of tabs for travel widget on website and icons in app
Flights, Hotels, Holidays, Cruises, Car Rental, Activities, Events, Insurance, Visas.
Holidays to have two tabs "Build YourOwn" which is widget to make a trip, "Packages" Which is ones we build and are deals. This tab to use the Things to Do widget to define the packages shown.
Activities to be combination of API results from hotelbeds etc one tab, Triposo another tab, Events another tab, these can be date specific or enter destination and date, or are generated by back end list as per new things to do widget.
Events is specific to just events and destination or dest and date range entered to give results inital result is your geo location and this week.
Flights should have your current location airport as from airport as default. Same with Holidays Widget.
Notify customers when a credit card is 1 month from expiry. a red dot with number showing on the add card part of app/web so member knows they need to do something in there.
We need to discuss the renewal scenario for debit card for a member with rewards balance, ie issuing a new card and auto transferring the old balance from the expiring card x days before it expires, etc.
Donate $
Boost $
